Shipping policy
Shipping Days
We ship orders every Monday. This schedule helps ensure your beef arrives cold, fresh, and without delay.
We ship orders every Monday. This schedule helps ensure your beef arrives cold, fresh, and without delay.
Why We Ship Early in the Week
To protect the quality of your order, we avoid weekend transit times. Orders placed later in the week will be held and shipped the following Monday.
To protect the quality of your order, we avoid weekend transit times. Orders placed later in the week will be held and shipped the following Monday.
Shipping Method
We ship via Express services that deliver within 1–3 days. All beef is packed in insulated boxes with ice packs to maintain safe temperatures during transit. We do not ship to P.O. Boxes.
We ship via Express services that deliver within 1–3 days. All beef is packed in insulated boxes with ice packs to maintain safe temperatures during transit. We do not ship to P.O. Boxes.
Tracking & Delivery
You’ll receive an email with tracking info as soon as your order ships. Please monitor your tracking and plan for someone to receive the package promptly. We are not responsible for packages that sit unattended and become warm after delivery.
You’ll receive an email with tracking info as soon as your order ships. Please monitor your tracking and plan for someone to receive the package promptly. We are not responsible for packages that sit unattended and become warm after delivery.
Weather Delays or Holidays
We may hold shipments in the event of severe weather or postal holidays to avoid delays that could affect product safety.
We may hold shipments in the event of severe weather or postal holidays to avoid delays that could affect product safety.
What to Expect at Delivery
It’s normal for your beef to arrive partially thawed — especially during warmer months or longer transit times. As long as the product is cold to the touch and under 40°F, it is safe to refrigerate or refreeze.
If your box arrives warm or fully thawed, please reach out within 24 hours of delivery with a photo, and we’ll review the issue and make it right.
